Privacy requests

Version 2026-10-20 · October 20, 2026

Contact Al-Ihsan at finances@ihsan.ca for privacy questions, access or correction requests, account closure, retention concerns or suspected incidents.

What to include

Use “IhsanBaraka privacy request” as the subject. Give your name or staff username, a way to reply, and a short description of the information or change you are asking about. Do not email passwords, session tokens, bank statements or government ID by default. Ask for an appropriate secure channel if supporting records are needed.

How requests are handled

A designated Al-Ihsan contact must review the request, verify identity proportionately, locate relevant records and explain the outcome. This is a manual process; the app does not automatically send or resolve a request. We may need clarification to locate the right records or protect another person’s information.

Where BC’s Personal Information Protection Act applies, access requests generally require a response within 30 days as that Act counts days (excluding Saturdays and holidays), subject to permitted extensions. The response should explain any applicable restriction and review route. Your request can concern access, correction, use/disclosure, withdrawal where applicable or whether continued retention is necessary.

What different actions do

• Sign out: ends the current session; it does not erase saved work or copies.
• Deactivate an account: stops subsequent access, while linked records and audit history remain.
• Correct an entry: preserves the posted original and records a reversal/correction.
• Withdraw or request deletion: triggers review of applicable rights, necessary processing, legal retention and holds. It is not an instant or unconditional erase command.

Review must include source files, database records, audit history, backups, exports and relevant service copies. We will not claim those copies have been erased merely because an account is disabled. Retained data remains subject to access restrictions.

Concerns and incidents

Send an initial description to finances@ihsan.ca. Avoid forwarding exposed records to demonstrate a problem. You can also seek guidance or make a complaint through the BC privacy commissioner’s complaint process. Applicable legal rights are not replaced by this internal process.